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Knowledge Skills & Experience
– Excellent customer care and communication skills.
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– Accurate and efficient till operating skills with a good track record of overs and unders.
– High standard of work on sales floor in terms of standards.
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– Good record of attendance and punctuality.
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– Consistent application of Ackermans values, policies and procedures.
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Please note: Should you not be contacted or liaised with four weeks after the closure of the advert, you have regretfully been unsuccessful.
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Please note: In terms of the Ackermans policy for appointments and promotions, preference will be given to internal applicants who meet the competencies and minimum requirements for the position. Preference will also be given to candidates who will enhance the diversity of the team and contribute to employment equity within the Company provided that the competencies and minimum requirements for the position have been met.
The Digital Creative Copywriter role is one of many listed on Ackerman’s Vacancies: Explore Work Opportunities Today.
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Digital Creative Copywriter
We’re seeking a dynamic Digital Creative Copywriter to join our team to craft compelling and engaging messaging and narratives that resonate with the Ackermans customer, align with the brand and take digital channel and platform considerations into account.
The copywriter will collaborate closely with relevant marketing team members to ensure, consistent, effective and impactful brand messaging is executed in a way that drives brand affinity, customer engagement and loyalty across multiple customer touchpoints.
KEY RESPONSIBILITIES:
1. Compelling Marketing Content:
- Develop creative, engaging, and persuasive copy for campaigns that resonate with the Ackermans customer
2. Maintain Brand
- Ensure consistency in brand tone and messaging across all marketing material and customer touchpoints
- Collaborate with Marketing team to ensure brand messaging is cohesive and effective
- Ensure all copy is grammatically correct, error-free and on brand
3. Segmentation and Personalization:
- Collaborate with Marketing team to segment the customer database effectively and personalize marketing content based on the Ackermans customer preferences for maximum impact.
4. Optimization
- Analyze and optimize marketing content and strategies based on customer engagement/feedback
- Keep up to date with industry trends, competitor activity and customer behaviour to inform marketing content and messaging
JOB RELATED KNOWLEDGE AND SKILLS REQUIRED
Knowledge:
- Knowledge of the retail/fashion industry is a strong advantage
- Knowledge of conversion focused content, sales funnels and consumer psychology.
- Understanding of direct marketing principles, digital advertising and content performance
Skills:
- Excellent copywriting and writing skills with the ability to craft impactful and distinctive brand narratives.
- A meticulous eye for detail, grammar and proofreading skills ensuring brand consistency and quality in all materials and output
- Ability to write in a clear, engaging and persuasive style that aligns with brand positioning and tone-of-voice.
- Advanced written and verbal communication skills – strong storytelling ability
- A good command of the English language
- Creative thinking and ability to generate ideas for campaigns that drive engagement and conversion
- Proficient in MS-Office Suite
- Excellent planning and time management skills
- Excellent organizational skills
- Strong multi-tasking skills (ability to work on more than one brief)
- Solutions and deadline-driven
- Write, proofread and edit accurate, concise and highly readable content
- Generate creative ideas, coupled with sound editorial judgement
- Be resilient and work well in a fast-paced dynamic environment
- Be proactive and show initiative
- Work effectively independently as well as part of a team
QUALIFICATIONS:
- A Grade 12 Certificate/Matric
- Bachelor’s degree / diploma in copywriting, journalism, marketing, communications or a related field
EXPERIENCE:
- 3-5 years’ proven experience working as a copywriter across a range of digital communication platforms.
- Proven track record of crafting and executing compelling and impactful messaging with a customer-centric approach
- Experience working in a marketing or advertising agency environment.
Preferred:
- Experience within the retail/fashion industry preferred
- 1+ years of experience actively involved in the brand messaging for a large consumer or business facing brand
Supervisor – Mitchells Plain West Gate
Knowledge Skills & Experience
– Excellent customer care and communication skills.
– Accurate and efficient till operating skills with a good track record of overs and unders.
– High standard of work on sales floor in terms of standards.
– Good record of attendance and punctuality.
– Consistent application of Ackermans values, policies and procedures.
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Trainee Store Manager – Western Cape
Minimum requirements
- You will represent and be a custodian of the brand of our store
- Be energetic and a self-starter
- Two (2) years retail experience which includes at least one year in a supervisory and or management position
- Outstanding merchandise management, stock and cost control skills
- The capacity to maintain high store standards
- A proven ability to influence and lead a team
- You will have a keen development orientation in that you will be inspired to develop yourself and fellow team members
- Ability to communicate effectively in English (written and verbal) and competence in a second official language would be a definite advantage
- Grade 12 or equivalent
- Further qualifications related to retail/business will be an advantage
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System Business Analyst: VAS & Cellular
This role’s purpose is to act as the interface between the Systems Teams, Business and other 3rd Parties, through a set of tasks and techniques, to recommend solutions (New and or improved business process, information systems, software applications) that enable the Functional Department/s and Business to achieve its goals. The Systems Business Analyst will service the Financial Services (VAS) and Cellular Business Areas with continued evolution development of FinTech capabilities while maintaining our existing processes.
We’re a fully in-office team. This role is based at our Support Centre in Kuils River, Cape Town.
QUALIFICATIONS REQUIRED
Essential:
- Grade 12 Certificate/Matric
- A relevant Degree and or Higher National Diploma (Information Technology, Computer Science, System Design, Management Science, Business studies, Information Systems, Business Analyst)
Preferred:
- Project Management Diploma/Certificate
JOB RELATED KNOWLEDGE & SKILLS REQUIRED
KNOWLEDGE required:
- Waterfall and Agile working methodologies and principles.
- Working knowledge of implementing and maintaining systems/services/applications.
- Knowledge of PMBOK and BABOK management principles
- Ability to compile quantitative and or qualitative information/reporting
- Working with business users to build reports and dashboards
- MS Suite Intermediate – Advanced user
- System integration (environment/area specific)
- Knowledge of Personal Data Protection – POPIA
- Facilitating successful integration between eCommerce systems
- Working knowledge of:
- Implementation of Fintech Solutions to drive business growth.
- Cloud based (SaaS) software applications that can enable services.
- In-depth hardware and software lifecycle management (SDLC).
- Change Control governance principles and Defect management.
- Fit for purpose system integration in an ERP- and non-ERP environment.
- Utilising various modelling techniques
- UI / UX
- Process Mapping tools (Draw.io, etc)
SKILLS required:
- Ability to work well under pressure and prioritise tasks in a fast paced environment.
- Excellent Communication and interpersonal abilities to simply convey complex concepts.
- Provide technical support and training to internal teams on FinTech tools and platforms.
- Identify opportunities for process improvements through FinTech innovations.
- Strong analytical and problem-solving skills with a keen eye to detail.
- Conduct risk assessments and facilitate cross-functional mitigation.
EXPERIENCE REQUIRED
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Essential:
- Established record of accomplishment in implementing FinTech solutions
- Minimum of 3 years’ experience in FinTech or financial services industry
- ± 5 years’ experience in Apparel Retail and Systems, with exposure to:
- Business process exposure/understanding (VAS & Cellular)
- Process optimizing/improvement
- Elicitation and documenting BRS/BRD
- IT and 3rd party collaboration
- Setup, Management and execution of testing
- Project Management skills with ability to lead and motivate teams
- Training/Change management
- Systems/Business support for BAU
- System Architecture understanding (area specific – integration environment/technical competency)
- Unified Modeling Language (UML): High-level context diagram, Product Breakdown Structure, System Architecture diagram, Flow Chart, Business Workflow diagram, Business Process Model and Notation, Use Case diagram, Use Case Narrative.
- Test Execution ensuring launch and maintenance of quality digital products.
- Basic Oracle / Structured Query Language (SQL) – Area specific
Shop Assistant/Cashier P27
The purpose of this P27 role is to deliver exceptional customer shopping experience through stock replenishment, merchandising, housekeeping and efficient processing of transactions at till points.
If you are self-motivated, passionate about performance and have the high energy level required for this fast-paced, exciting and dynamic retail environment, consider this to be an opportunity to invest and grow your career.
Knowledge Skills & Experience
• Excellent customer service skills
• Communication skills – fluent in English (any other language would be beneficial
• Tenacious
• High energy levels
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• Highly motivated and target driven Experience
• Previous retail experience would be advantageous
Key Responsibilities
1. Provide excellent customer service to give customer a great shopping experience – Assist shoppers to find the goods and products that they are looking for – Attend to customer queries / complaints
2. Cashier duties – Process cash and card payments – Process Lay Bys – Process customer refunds – Reporting discrepancies and problems to the supervisor – Till balancing
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3. Merchandising – Ensure that stock is correctly priced and displayed – Ensure product availability of the sales floor – Housekeeping – Keeping up to date with promotions
4. Risk – Ensure that products are tagged in line with the company policy – Participating in stock takes – Be on the lookout for shoplifters and fraudulent activities and report any suspicious behaviour to Management
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5. Consistently live the Ackermans values & policies and procedures in all aspects of your work.
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