Executive Housekeeper (KwaZulu-Natal, Newcastle)
Closing Date
2024/11/22
Reference Number
AHR240923-2
Job Title Executive Housekeeper (KwaZulu-Natal, Newcastle)
Job Type Permanent
Business Unit Vulintaba
Department Housekeeping
Number of Positions 1
Location – Town / City Newcastle
Location – Province KwaZulu-Natal
Location – Country South Africa
Minimum Education Level Diploma | Advanced Certificate
Job Category Hospitality
Job Advert Summary
ANEW Resort Vulintaba is seeking the services of a Executive Housekeeper. The successful individual will be responsible in ensuring the entire hotel, all Guest’s Rooms and Public Areas are cleaned in a consistent and professional manner, creating results that contribute to the mission and overall success of the Company.
Minimum Requirements
Hospitality certificate or management diploma will be advantageous.
+2 years in a 4-star unit as Executive Housekeeper or Room Divisions Manager
Knowledge of the Opera -Property Management System essential
Must be computer literate (Microsoft Office – Word, Excel, Outlook & Explorer)
Good planning, organizational and time management skills
Ability to work accurately under pressure.
Must be guest service driven.
Ability to work shifts.
Excellent communication skills – verbal, written and telephonic.
Must be able to use initiative & work unsupervised.
Duties and Responsibilities
Responsible for the overall running of housekeeping department of the hotel, cost effectively and to required standard, in accordance with the Hotel’s operational requirements.
Supervises all personnel in these departments.
Check all rooms on cleanliness, readiness and maintenance issues and is responsible for ensuring the Minimum Standard Operating Procedures are being met.
Responsible for staff training
Forecast anticipated volumes of business and schedule staff accordingly.
Maintain records of stock taking and working to our budgeted amounts of guest supplier and other consumables.
Responsible for the control of all stock, operating equipment, maintenance, and cleaning of cleaning equipment.
Learning and Development Administrator (Gauteng, Centurion)
Closing Date
2024/12/13
Reference Number
AHR241011-1
Job Title Learning and Development Administrator (Gauteng, Centurion)
Job Type Permanent
Business Unit Head office
Department HR
Number of Positions 1
Location – Town / City Centurion
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Diploma | Advanced Certificate
Job Category Administrative
Job Advert Summary
Presently, an opportunity exists to join our centralized Learning and Development team as a Learning and Development Administrator. The ideal candidate will have an excellent understanding of both hotel service standards and office-based administration.
This role is suitable for an individual who has a passion for learning and development and are skilled in coordinating. They will play a key role in fostering a culture where growing employees through continuous learning and career development is encouraged.
If you are interested in joining our team and making a positive impact on employee growth and development, we encourage you to apply.
Skills:
Excellent administration skills.
Strong project management skills and the ability to manage multiple learning and development administration based projects.
Typing skills. (35 words per minute)
Ability to communicate in a friendly, positive manner.
Computer Literate – Specifically MS Office (Word, Excel, PowerPoint, MS Teams and MS Outlook).
Ability to manage, update, maintain, input large volumes of data.
Consistent approach to quality of output of data, internal and external communique.
Planning and organizational skills.
Ability to work collaboratively with various stakeholders.
Minimum Requirements
Qualification
Matric/Grade 12 certificate.
Relevant tertiary education (HR, Business Administration or Hospitality).
Minimum of 3 years’ experience within the hospitality industry.
Adequate knowledge of training/learner management systems (Internally/Externally).
Understanding of South African Skills Development Legislation beneficial.
Proven English literacy and fluency.
Experience:
Minimum of 3 years hands-on experience coordinating multiple training events in a corporate setting.
Experience in capturing, maintaining and processing data for Work Skills Plans and Annual Training Report Submissions.
Experience at the company is advantageous.
Prior administrational experience in the hospitality industry is a plus.
Duties and Responsibilities
Mapping out and communicating training plans and schedules to delegates, General Managers and Head of Departments.
Market available training to employees and provide necessary information about sessions.
Assist in conducting organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed.
Collaborate with subject matter experts to develop training content and materials
Design, prepare and order educational aids and materials.
Maintain a positive working relationships with General Managers, Head of Departments and team members throughout the group.
Work closely with the Group Learning and Development Manager and other Facilitators to drive targeted training programs within the hotel and Support Office teams.
Assist with arranging all logistics (venue bookings, accommodation and transport arrangements, food and beverage) to effectively deliver training interventions.
Drive and maintain company Culture, vision, mission and values within all team members.
Foster a culture that promotes a passion for the hospitality industry and personal growth in general.
Assist in preparing and providing feedback & skills level reporting to the respective line managers.
Provide administrative learning and development support to the company.
Maintain updated Learner Management System/database for Skills Development, curriculum database and training records.
Compile and produce a variety of different reports on a weekly, monthly, quarterly and yearly bases.
Update and maintain the e-learning platform(s).
Re-design and develop training programme content suitable for virtual and e-learning platforms.
Assist with submitting Work Skills Plans (WSP) and Annual Training Reports (ATR).
Assist in capturing, adjusting, maintaining and development of company policies and procedures.
Maintain training records and documentation e.g. attendance registers, statement of results, certificates, proof of enrolment/registration, invoices and proof of payments (POP).
Manage and maintain in-house training facilities and equipment.
Occasional travelling for extended periods of time.
Stay updated on industry trends and best practices in training and development.
Assist in the development of training budgets and monitor expenses.
Facilitate/Onboard learners onto e-learning platforms.
Sharepoint Developer (Gauteng Centurion)
Closing Date
2024/11/05
Reference Number
AHR240906-2
Job Title Sharepoint Developer (Gauteng Centurion)
Job Type Permanent
Business Unit Head office
Department IT
Number of Positions 1
Location – Town / City Centurion
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Bachelors Degree | Advanced Diploma
Job Category IT
Job Advert Summary
We are seeking a skilled and experienced Sharepoint Developer to join our team. The succesful candidate will be responsible for designing, developing and maintaining Sharepoint sites and solutions. The roles involves collaborating with various departments to understand their business needs and translating them into effective and user-friendly Sharepoint solutions.
Minimum Requirements
Bachelor degree or diploma in Computer Science/Information technology or related field
Minimum of 4-5 years experience as a Sharepoint developer
Experience with Sharepoint online
Duties and Responsibilities
Design, develop, and implement SharePoint solutions, including custom web parts, workflows, forms, and templates.
Create and maintain SharePoint sites, lists, libraries, and content types.
Work closely with business stakeholders to understand their requirements and translate them to technical solutions.
Collaborate with other IT team members to integrate Sharepoint Solutions for business units
Customize and configure Sharepoint sites based on user requirements.
Provide technical support for Sharepoint related issues.
Monitor & optimize Sharepoint performance.
Create and maintain documentation for Sharepoint related configurations, customizations and processes.
Train end users and support staff on the proper use of Sharepoint features.
Handyman (KwaZulu-Natal, Zinkwazi)
Closing Date
2024/12/17
Reference Number
AHR241018-3
Job Title Handyman (KwaZulu-Natal, Zinkwazi)
Job Type Permanent
Business Unit Ocean Reef
Department Maintenance
Number of Positions 1
Location – Town / City Zinkwazi
Location – Province KwaZulu-Natal
Location – Country South Africa
Minimum Education Level Higher Certificate
Job Category Facilities
Job Advert Summary
ANEW Hotel Ocean Reef is looking for dynamic Handyman to join our growing team. Our group prides itself on offering excellent customer service and always looks for that opportunity to be uniquely different.
The successful candidate will be based in KwaZulu-Natal, Zinkwazi.
Minimum Requirements
Trade Certificate in either plumbing, electrical, or carpentry.
At least one years’ plus maintenance experience within the hospitality industry in 3- & 4-star property.
Must be standards orientated
High level of customer service, disciplined, organised, attention to detail, deadline driven, and cost control skills essential.
Excellent Communication Skills in English and IsiZulu will be advantage
High degree of self-motivation and ambition
Must be able to work shifts and weekends
Duties and Responsibilities
Repairs furniture, cabinets, tables, chairs, doors and windows, etc…
Does painting and polishing.
Checks electrical systems such as refrigeration controls, TV sets, lighting systems and completes minor electrical repairs.
Checks and makes minor repairs to plumbing systems and fixtures such as pipelines, toilets and sinks.
Ensures that standards are maintained at all times in relation to service delivery and maintenance standards and requirements.
Persons with a strong ethics of Integrity, attention to detail and being work proud, whilst working with a team and alone
Performs additional duties as required or as requested by the Maintenance Manager or General Manager.
Handyman (Gauteng, Pretoria, Hatfield)
Closing Date
2024/12/10
Reference Number
AHR241011-2
Job Title Handyman (Gauteng, Pretoria, Hatfield)
Job Type Permanent
Business Unit Hatfield
Department Maintenance
Number of Positions 1
Location – Town / City Pretoria
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Higher Certificate
Job Category Facilities
Job Advert Summary
ANEW Hotel Hatfield is looking for dynamic Handyman to join our growing team. Our group prides itself on offering excellent customer service and always looks for that opportunity to be uniquely different.
The successful candidate will be based in Gauteng, Pretoria, Hatfield.
Minimum Requirements
Trade Certificate in either plumbing, electrical, or carpentry.
At least one years’ plus maintenance experience within the hospitality industry in 3- & 4-star property.
Must be standards orientated
High level of customer service, disciplined, organised, attention to detail, deadline driven, and cost control skills essential.
Excellent Communication Skills in English and IsiZulu will be advantage
High degree of self-motivation and ambition
Must be able to work shifts and weekends
Duties and Responsibilities
Repairs furniture, cabinets, tables, chairs, doors and windows, etc…
Does painting and polishing.
Checks electrical systems such as refrigeration controls, TV sets, lighting systems and completes minor electrical repairs.
Checks and makes minor repairs to plumbing systems and fixtures such as pipelines, toilets and sinks.
Ensures that standards are maintained at all times in relation to service delivery and maintenance standards and requirements.
Persons with a strong ethics of Integrity, attention to detail and being work proud, whilst working with a team and alone
Performs additional duties as required or as requested by the Maintenance Manager or General Manager.
Group Risk and Facilities Manager (Gauteng, Centurion)
Closing Date
2024/12/04
Reference Number
AHR240905-1
Job Title Group Risk and Facilities Manager (Gauteng, Centurion)
Job Type Permanent
Business Unit Centurion
Department Management
Number of Positions 1
Location – Town / City Centurion
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Bachelors Degree | Advanced Diploma
Job Category Hospitality
Job Advert Summary
ANEW Hotels and Resorts are looking for a dynamic Group Risk & Facilities Manager to join the winning team.
Reporting to the Operations Director and the Executive Committee, the Facilities and OHS Risk and Compliance Manager serves a critical role by evaluating our facilities, people and processes ensuring the eradication of risks and legislative non-compliance. Further to this, the role is responsible for monitoring Internal SOP compliance and Brand standards relative to facilities and OHS.
The successful candidate will be based in Gauteng, Centurion.
Minimum Requirements
Relevant degree or diploma
Minimum of 5-years working in Facilities in a senior role.
Hotel experience will be an added advantage.
Strong proof of having been a custodian of legislation and risk profiles and ensuring compliance.
Having worked at or reported directly to the Executive of an Organization.
Facilities Management and or Maintenance Experience.
Strong experience of having implemented and managed OHSA as well as the ability to audit against OHSA parameters
Duties and Responsibilities
Ensuring that the company do not suffer any financial losses due to regulatory non-compliance, facility neglect, accidents and OHSA legislative neglect.
Ensuring scheduled reviews of contracts and all other commercial activities are executed to ensure the group benefits from negotiated contracts and avoid unrealistic increases as well as performance against service level agreements in the space of Facilities, OHS and Department of Labour inspections.
Compiling and managing and operating departmental budgets and remaining within set parameters.
Implementing and annually reviewing internal Service Level Agreements with Performance parameters
90% achievement of Service Level Agreement Parameters
Establishing and regularly revising Regulatory Audit Function for Facilities, Operational SOP and OHSA
Scheduling Regulatory Audits and managing compliance and closing out of findings
Implementing and Managing Compliance dates and ensuring 100% adherence, revisions of all relevant licenses
Implementing and managing a Risk Register to identify and manage risks to the business relating to regulatory compliance
Reporting to the Executive and Risk Committee on all matters relating to regulatory compliance
Planning and executing annual Facilities audit including but not limited to premises, equipment, SOP’s SLAs, and workforce behaviours
Conducting audits and closing out of findings
Implementing Preventative Maintenance Schedules to ensure longevity of equipment and outstanding standard of our properties
Planning and executing annual OHSA audits specifically relating to property specific regulatory compliance, safety hazards, equipment, and machinery
Compliance Document Management
Implementing and managing a Risk register to identify and manage risks to the business relating to facilities
Reporting to the Executive and Risk Committee on all matters relating to Facilities
Implementing Environmental operating parameters for each property with the focus on aligning to Best Practice and Responsible citizenship relating to the Environment
Responsibility for assisting with the investigation of workplace accidents, employee injuries, incident responses, preventative and corrective measures and setting and managing workplace safety trends
Actively participating in the Safety Committee meetings of the Group
Creating and training Facilities and OHS SOP’s and Policies to the Workforce
Capacitating Maintenance Managers and staff to executing and adhering to SOP’s as well as to conduct regular surveys
Continuously facilitating and driving ownership for risk and compliance across the group at all levels of staff but specifically leadership.
Corrective Action Coaching and driving close-out of non-compliance from an ownership perspective
Maintenance Manager (Gauteng, Benoni)
Closing Date
2024/12/22
Reference Number
AHR240830-1
Job Title Maintenance Manager (Gauteng, Benoni)
Job Type Permanent
Business Unit OR Tambo
Department Maintenance
Number of Positions 1
Location – Town / City Benoni
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Diploma | Advanced Certificate
Job Category Hospitality
Job Advert Summary
ANEW Hotels & Resorts are looking for a Maintenance Manager to oversee and lead maintenance procedures. The role is to ensure that facilities are in a good and safe condition at all times and that all equipment is running efficiently.
The successful candidate will be based in Gauteng, Benoni.
Minimum Requirements
+- 3 Years of experience as a Maintenance Manager
Matric, tertiary qualification would be an added advantage (Electrical, Plumbing, Mechanical)
Knowledge of MS Office
Strong Analytical & Problem Solving Skills
Duties and Responsibilities
Ensures that the room care programme is pre-planned, budgeted and managed.
Draws up a preventative maintenance schedule annually and ensures that all plant and machinery is maintained in accordance with the schedule.
Places orders for maintenance requirements and repairs having first obtained the approval of the General Manager / Financial Manager or the Assistant General Manager.
Ensures that the policy on power saving globes, appliances and best practise is managed.
Draws up maintenance department budget, controls expenditure against budget and provides the General Manager with a monthly report of maintenance expenditure.
Ensures that the Cardex system of budget control is in place.
Monitors the level and quality of services performed by outside contractors in accordance with all lease agreements, service contracts and warranties.(SLA)
Assistant General Manager (Mpumalanga, Witbank)
Closing Date
2024/11/11
Reference Number
AHR240912-2
Job Title Assistant General Manager (Mpumalanga, Witbank)
Job Type Permanent
Business Unit Witbank
Department Management
Number of Positions 1
Location – Town / City Witbank
Location – Province Mpumalanga
Location – Country South Africa
Minimum Education Level Bachelors Degree | Advanced Diploma
Job Category Hospitality
Job Advert Summary
ANEW Hotel Witbank is looking for a dynamic Assistant General Manager to join our growing team at our cherished hotel in Mpumalanga, Witbank. Our group pride itself on offering excellent customer service and always looks for an opportunity to be uniquely different.
Minimum Requirements
Hospitality Certificate or Hospitality Management Diploma qualification
At least 10 years plus experience within the hospitality industry in 3- & 4-star property.
Must have at least 5 years of general management experience
Must be standards orientated
Good knowledge of Food and Beverage, Rooms departments with lodge and / or resort experience.
High level of customer service, leadership skills, high level of numeracy skills, disciplined, organized, attention to detail, deadline driven, and cost control skills essential.
Excellent Communication Skills
High degree of self-motivation and ambition
Duties and Responsibilities
Show double-digit year on year revenue growth.
Build a reputation for our F&B offering which attracts Weddings, Conferences and Non-Resident Diners.
Work with our team to deliver personal and business growth.
Manage all expenses to ensure we achieve our budgeted profits.
Our revenue is almost split 50/50 between Rooms and F&B and therefore requires a person who understands both areas of the business.
Be capable of making a difference and take this property and your own career to the next level.
Central Reservations Manager (Gauteng, Centurion)
Closing Date
2024/11/18
Reference Number
AHR240919-4
Job Title Central Reservations Manager (Gauteng, Centurion)
Job Type Permanent
Business Unit Head office
Department Reservations
Number of Positions 1
Location – Town / City Centurion
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Grade 12 | National Certificate
Job Category Hospitality
Job Advert Summary
ANEW Hotels & Resorts are looking for a Central Reservations Manager to ensure that the reservations team adhere to policies and procedures implemented by the property, while working with the team to promote internal sales and upselling of all facilities. The successful candidate will be mainly responsible for managing reservations of 17 hotels/resorts, and coaching the team to deliver quality guests service and meet financial targets for the properties.
The successful candidate will be based in Gauteng, Centurion.
Minimum Requirements
Proven experience as Central Reservations manager or similar position
Experience in customer service is required
Solid understanding of reporting procedures
Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and Central Reservations equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability
Positive and patient
Matric (Grade 12) or equivalent; Higher degree in a relevant discipline will be appreciated
5-7 Years industry experience
People management experience
Duties and Responsibilities
Day to day management of the central reservation’s teams, comprising of 6 Group Booking Agents and 5 Individual Booking Agents for 17 hotels
Work with hotel management teams in the group to help grow and maximise their revenue
Lead from the front – taking and managing guest reservations where needed
Manage guest feedback from start to finish, including coaching the team to continually improve, driving service quality and customer satisfaction
Ensure recognition rewards guests profiles and allocation of rooms
Train, coach and develop junior members of the reservation’s teams
Take and process group and large value bookings
Compile Weekly feedback reports on group bookings
Ensure all guests are quoted and billed correctly and relevant checks are made ref payments
Manage our no-show’s cancellation policy
Work with Revenue management team ensuring correct rate codes/market segments are used during various seasons
Conduct weekly team meetings
Apply systems thinking in problem solving and decision making.
Develop self to maintain professional competence at senior management level.
Facilitate innovation and lead team leaders to implement change.
Facilitate the implementation of a productivity framework.
Lead Team Leaders to develop organisational and governance strategies.
Manage and review systems and processes.
Manage crisis situations.
Manage customer acquisition and retention programmes.
Manage dispute mediation.
Reservationist (KwaZulu-Natal, Hluhluwe)
Closing Date
2024/12/20
Reference Number
AHR240821-1
Job Title Reservationist (KwaZulu-Natal, Hluhluwe)
Job Type Permanent
Business Unit Hluluwe
Department Reservations
Number of Positions 1
Location – Town / City Hluluwe
Location – Province KwaZulu-Natal
Location – Country South Africa
Minimum Education Level Grade 12 | National Certificate
Job Category Hospitality
Job Advert Summary
ANEW Hotel Hluhluwe is looking for a highly organized and customer-focused Reservationist to join our team. The Reservationist will be responsible for managing reservations, assisting customers, and ensuring smooth and efficient booking processes. The ideal candidate should have excellent communication skills, attention to detail, and a passion for delivering exceptional customer service.
Minimum Requirements
High school diploma or equivalent.
+- 2 Years experience as a reservationist
Experience working with OPERA Cloud
Excellent verbal and written, telephonic communication skills.
Excellent command of English, multilingual proficiency beneficial.
Strong organizational skills, time management and attention to detail.
Proficiency in computer software, including reservation systems and Microsoft Office.
Ability to work accurately in a fast-paced and high-pressure environment.
Exceptional customer service skills.
Problem-solving abilities.
Flexibility to work weekends, holidays, and varied shifts.
Needs to show initiative and work independently.
Self-disciplined and motivated
Team player with a positive attitude
Duties and Responsibilities
Handle customer inquiries and reservations via phone, email, and in-person
Written communication and correspondence for all inquiries
Assist customers in choosing the right services or accommodations based on their needs.
Maintain accurate and up-to-date reservation records including but not limited to attaching travel agent vouchers to bookings, maintaining guest profiles etc.
Confirm and modify reservations as requested by customers including but not limited to following up, securing guarantees / releasing all bookings made.
Provide information about rates, availability, and special packages.
Process payments and provide receipts
Managing OTA Bookings
Balancing inventory
Collaborate with other team members to ensure a seamless customer experience.
Resolve customer complaints and issues in a timely and professional manner.
Maintain a clean and organized work area
Carrying out of additional duties as requested
Preparing for group bookings such as preparing rooming lists, collecting payments, etc
Adhere to company policies and procedures.
Hotel Systems Administrator (Gauteng, Centurion)
Closing Date
2024/11/29
Reference Number
AHR240930-2
Job Title Hotel Systems Administrator (Gauteng, Centurion)
Job Type Permanent
Business Unit Head office
Department Revenue Systems and Distribution
Number of Positions 1
Location – Town / City Centurion
Location – Province Gauteng
Location – Country South Africa
Minimum Education Level Grade 12 | National Certificate
Job Category Hospitality
Job Advert Summary
This is an exciting time to join ANEW Hotels & Resorts and make a personal difference in the employment space as a Hotel Systems Administrator, joining our Systems Team. The administrator will support the electronic distribution strategy of the group. They will assist in maintaining accurate system information. Escalating technical questions relating to the reservations and property management systems to the correct support team members in a timely manner.
The successful candidate will be based in Gauteng, Centurion.
Minimum Requirements
2 years of experience managing key reservations and revenue operations systems.
Experience with Opera PMS, Central Reservations System (CRS), OTA’s, eRes/Nebula, GDS
Experience in building and mapping rates on various platforms.
Previous Hotel experience in the rooms-division department is an advantage.
Ability to collaborate and build effective relationships at various levels and across different roles in the organization.
Curiosity – you are constantly thinking of ways to make a system more efficient and organized.
You are a self-starter and do not require someone to provide you a list of what needs to be done.
You are a kind, empathetic, and patient person.
You care deeply about diversity and inclusion.
Writes and speaks fluent English.
Extensive Excel Knowledge.
Duties and Responsibilities
Building and updating of new rate codes according to signed contracts on all Reservations and Revenue Systems.
Ensuring that all rates that are loaded for the GDS, Travel Agents OTA Platforms and Booking Engine are available and bookable.
Communicating to the Revenue, Sales, Property Teams, and Central Reservations once rates are loaded.
Conducting rate audits on all revenue systems to identify:
Unused rates and expiring them accordingly.
Identifying rates that are about to expire and engaging with the relevant Revenue & Sales Teams
Maintain and manage a high level of data standards in all applicable Systems.
Test sell all public rates built to ensure they are correctly built.
Ad Hoc Investigation for any reservations queries
Handle any query related to
Rate Loading / Auditing
API’s & STO
All Revenue Systems loading.
Perform systems audits on all public channels to maintain accurate information and engaging with the Marketing Team where needed
Engage with the Systems and Distributions Manager when room names and descriptions are not accurate and differentiating for all room types for the group.
Communicate with Systems & Distributions Manager and Revenue Team to ensure all rates and offer descriptions are correct in all systems.
Actively participate as a member of the team to move the team toward the completion of goals.
Perform other duties as assigned to meet business needs.
Generate Reports from all Revenue Systems upon request.
Sales Executive (Western Cape, Cape Town)
Closing Date
2024/12/20
Reference Number
AHR240620-1
Job Title Sales Executive (Western Cape, Cape Town)
Job Type Permanent
Business Unit Head office
Department Sales
Number of Positions 1
Location – Town / City Cape Town
Location – Province Western Cape
Location – Country South Africa
Minimum Education Level Diploma | Advanced Certificate
Job Category Marketing
Job Advert Summary
ANEW Hotels and Resorts are looking for a dynamic Sales Executive to join our growing team. Our group prides itself on offering excellent customer service and always looks for an opportunity to be uniquely different. This exciting role will suit somebody who enjoys helping to grow our team of committed staff and take our properties to the next level.
Minimum Requirements
Must have Grade 12, a tertiary qualification will be an advantage
Must have at least 5 years of Hotel Sales experience
Ability to work accurately under pressure
High level of customer service, disciplined, organised, attention to detail, and deadline driven.
Excellent Communication Skills in English, IsiXhosa, IsiZulu or Afrikaans will be advantage
High degree of self-motivation and ambition
Must have own vehicle
Duties and Responsibilities
Conceptualises the sales strategy and tactics plans for the Hotel(s).
Attends regular Sales meetings with the Sales and Marketing Director, CEO, CFO, and General Manager’s, publishes appropriate minutes of the meetings.
Carries out continuous market research in respect of the target market served by the Hotel(s).
Produces reports as required by Hotel Management / Head Office.
Maintenance and co-ordination of all sales and marketing spend within budget guidelines.
Ensures that competitive activity is monitored regularly and reported upon as required by the company.
Ensures that all sales and marketing actions are measurable and routinely reports on these actions through statistical reports and comparatives to targets.
Build relationships with internal and external stakeholders.
Coordinates and distributes promotional materials to sales agents, central reservations systems and third-party agents.
Compile quotes, contracts, and invoices.
Develop and maintain a database of commercial, retail, travel and organizational contracts to ensure maximum sales.
Undertake to predetermined levels, direct telesales and sales calls (face to face) to potential and established clients in the area. (Allocation of Clients/ areas will change from time to time as per Company’s requirements).
Achieve the sales targets as set.
Attend travel functions, e.g. fairs, trade shows, exhibitions and events in a participative or observer status.
Visits key clients and prospective key clients and attends workshops and trade-shows as required.
Maintain daily contact with GM, reservations and banqueting to develop working relationship and to have a constant awareness of trends within the hotel.
Ensure good product knowledge of all properties in the Anew Hotel group.